OPS Readiness Solution: From Diagnosis to Digital Transformation
- Hieu Do
- Aug 3
- 10 min read
Is your team ready to scale or transform with confidence?
Before investing in tools, tech, or team expansion, ensure your internal processes, people, and priorities are truly aligned. Our 3-step readiness framework helps FDI SMEs improve clarity, reduce waste, and prepare for growth or digital change — no matter your stage.
1) Choose the Right Solution for Your Team Size & Goals
Solution | STARTER (8,500,000 VND) | GROWTH (22,000,000 VND) | EXECUTIVE (45,000,000 VND) |
Best For | 20 - 50 staff | 50 – 130 staff | 130–200+ Staff |
Objective | Quick diagnosis before tool investment | Team alignment before scaling with tech | Strategic roadmap before major transformation |
Delivery Lead Time | 7–10 business days | 10–14 business days | 15–20 business days |
CORE DELIVERABLES | |||
Process Review Call | ✓ (1 session) | ✓ (1 session) | ✓ (1 session) |
Process Documentation Workshop | ✓ (1 session) | ✓ (1 session) | |
Process Walk (gemba) | ✓ (1 template) | ✓ (2 process) | ✓ (3 processes) |
Department Interviews (Focus Group, 1:1) | ✓ (1 template) | ✓ (2 interviews) | ✓ (3 interviews) |
Strategy Session (CEO/COO) | ✓ (1 session) | ||
Process Map | ✓ (1 process) | ✓ (2 processes) | ✓ (full map) |
Service Blueprint Map | ✓ (1 template) | ✓ (1 map) | ✓ (1 map) |
Process Diagnosis Report | ✓ (1 template) | ✓ (1 report) | ✓ (1 report) |
Key Process Documentation | ✓ (1 one-pager) | ✓ (2 one-pagers) | ✓ (3 one-pagers) |
Process Improvement Recommendation Roadmap | ✓ | ✓ | |
Change Management | ✓ (1 checklist) | ✓ (1 checklist) | ✓ (1 workshop) |
Project Prioritization | ✓ (1 template) | ✓ (1 template) | ✓ (1 workshop) |
Organizational Culture Assessment Questionnaire | ✓ (1 questionnaire) | ✓ (1 report) | ✓ (1 report) |
Process Documentation Tree Template | ✓ (1 template) | ✓ (1 template) | ✓ (1 report) |
Summary Report & Tool Suggestion | ✓ | ✓ | ✓ |
90-day Readiness Roadmap | ✓ | ||
Internal Slide Kit | ✓ | ||
KPI Matrix Draft | ✓ | ||
SaaS Readiness Checklist | ✓ | ✓ | |
Optional SaaS Demo/Intro | ✓ | ✓ | |
Optional SaaS/IT Outsourcing Partner Q&A | ✓ | ✓ | |
ADD-ONS (OPTIONAL) | |||
Process Diagnosis Report | +2,000,000 VND | +5,000,000 VND | +10,000,000 VND |
Additional Process Review & Map | +5,000,000 VND | +5,000,000 VND | +5,000,000 VND |
Key Process Fix Sprint | +4,000,000 VND | +5,000,000 VND | +8,000,000 VND |
Training Video | +3,000,000 VND | +3,000,000 VND | +3,000,000 VND |
Additional Workshop | +4,000,000 VND | +7,000,000 VND | +12,000,000 VND |
Monthly Process Advisory (max 10 hours) | +6,000,000 VND | +12,000,000 VND | +23,000,000 VND |
2) Deliverables Glossary – OPS Readiness Packages
Process Review Call
A 90-minute deep-dive call with the founder/ops lead to understand current operations, pain points, and priorities. Sets the direction for documentation and diagnosis work.
Process Documentation Workshop
A working session (virtual or on-site) to guide your team on how to document and visualize key processes accurately using a standardized template or tool (e.g., draw.io).
Process Walk (Gemba)
A structured observation of how work actually happens in real-time—“go to the place where value is created.” Helps identify gaps between standard vs. real practices.
Department Interviews (Focus Group / 1:1)
Targeted sessions with department heads or frontline staff to uncover hidden issues, bottlenecks, and improvement ideas from those directly involved in operations.
Strategy Session (CEO/COO)
A high-level working session with your executive team to discuss operational priorities, tech readiness, and alignment between business goals and process maturity.
Process Map
A visual representation of your core process (e.g., Order-to-Delivery, Recruitment) with swimlanes showing tasks, responsible roles, and handoffs across departments.
Service Blueprint Map
An advanced map showing both frontstage (customer-facing) and backstage (internal) actions, touchpoints, systems, and pain points—ideal for tech alignment and service improvement.
Process Diagnosis Report
A structured report analyzing inefficiencies, gaps, redundancies, and risks in your current process—based on interviews, observations, and mapping.
Key Process Documentation (One-Pagers)
Condensed SOP-style documents summarizing critical steps, inputs, outputs, roles, and exceptions for your top-priority processes.
Process Improvement Recommendation Roadmap
A tailored set of next steps to improve process efficiency, standardization, and readiness for tech or growth—prioritized and sequenced for clarity.
Change Management
Starter toolkit or workshop to prepare your team for changes in processes, systems, or structure. Includes stakeholder analysis, communication plans, and change resistance guidance.
Project Prioritization
A matrix/template or workshop session to help your team evaluate and rank process or tech initiatives by effort vs. impact.
Organizational Culture Assessment
Survey and feedback session to assess how your internal culture supports (or blocks) process discipline and operational change.
Process Documentation Tree
A structured hierarchy that shows all of your processes grouped by department or function—helps you understand the full landscape and plan documentation efforts.
Summary Report & Tool Suggestion
Final summary with insights from all sessions, diagnosis results, and suggested tools or systems (e.g., project software, CRM, inventory management) that match your readiness.
90-Day Readiness Roadmap
A short-term action plan covering what to do over the next 3 months to stabilize operations, align the team, and prepare for tool/system adoption.
Internal Slide Kit
Editable slide deck (PPT or Google Slides) that you can use internally to align teams, present findings to stakeholders, or brief new hires/partners.
KPI Matrix Draft
Initial KPI suggestions for key departments or processes, aligned with operational goals and pain points. Helps you build a performance-driven culture.
SaaS Readiness Checklist
Checklist to assess whether your team, data, and processes are mature enough for software implementation or automation (e.g., ERP, CRM, Base.vn, Monday.com).
Optional SaaS Demo / Partner Q&A
Introductions and demo sessions with vetted SaaS or IT partners (if needed), focused on your specific business size, budget, and goals.
Process Diagnosis Report
Report assessing current workflows, bottlenecks, and process gaps. Includes root cause insights and readiness score to guide improvements or digital transformation.
Additional Process Review & Map
Add-on mapping service for one more process, including current state analysis and visual process map with improvement notes.
Key Process Fix Sprint
Step-by-step guidance to improve one critical process. We identify root causes, what to improve, how to improve, and how to measure success. You stay in control—your team implements the fix with our expert direction.
Training Video (max 4 template explanation)
One training video explaining up to 4 selected templates—what they are, why they matter, and how to use them. Topics may include: Process Walk (Gemba), Department Interviews, Service Blueprint, Diagnosis Report, Prioritization, and the Process Documentation Tree. Best for teams with potential OPS leaders who want to DIY effectively and grow into manager/head roles.
Additional Workshop
Live 2-hour session (online or onsite; travel cost outside Saigon not included). Designed to upskill your team on 1 focused topic with hands-on practice.
Topics include: Change Management, Stakeholder Management, RACI Matrix, Prioritization Matrix, Root Cause Analysis, and more—so your team can apply what they learn immediately.
Monthly Process Advisory (max 10 hours)
Ongoing support package with up to 10 hours/month of advisory and consulting. Includes reviews, feedback, and strategic check-ins to maintain and improve process health. We guide—your team executes. Ideal for teams ready to take ownership with expert backing.
3) How does it work?
Step | Description |
1. Exploratory Call | We align on your business goals, current pain points, and assess process readiness. |
2. (Optional) Onsite Meeting | For deeper diagnostics if needed. Available within Saigon only (travel costs apply outside). |
3. Confirm Solution | You select a service package, add-ons, or request a customized solution. |
4. Proposal Issued | We send a detailed proposal outlining scope, timeline, deliverables, and pricing. |
5. Contract & NDA Signing | We formalize the agreement and sign a mutual NDA to protect confidentiality. |
6. Payment Collected | 100% payment is due within 7 business days of contract signing to confirm engagement. |
7. Kick-off & Delivery | We begin the engagement according to plan, with support from your team. |
8. Progress Updates | Regular updates are shared to ensure clarity, accountability, and alignment. |
9. Change Log & Sign-off | All scope changes are documented and signed by both parties. Additional fees apply. |
10. Close-out | The engagement is formally wrapped up after final review. |
11. Post-delivery Support | Limited support for post-delivery inquiries is available during the agreed support window. |
4) Five Key Factors Impacting Delivery Success
Mastering transformation projects — whether it's process improvement, digital readiness, or operational restructuring — requires more than just a good solution. Success depends on how well the organization collaborates, adapts, and leads the change. Here are five critical factors to ensure smooth delivery and meaningful results:
1. Leadership Involvement from Day One
Key Point: The founder/CEO or senior decision-maker must stay engaged throughout the process, not just approve at the beginning.
Why it matters: Strategic decisions, scope clarifications, and team accountability depend on leadership alignment. Projects lose momentum quickly when top leaders become passive observers.
2. Team Buy-In and Participation
Key Point: Involve mid-managers and key team members early in the process. Encourage open input and active participation.
Why it matters: When teams feel included and heard, they are more cooperative and insightful. Resistance often stems from being left out of important decisions.
3. Clarity of Goals and Priorities
Key Point: Clearly define what success looks like. Align the consulting work with urgent or high-impact business needs.
Why it matters: General expectations like “improve operations” can lead to scope creep. Specific and measurable goals help focus the process and ensure results are relevant.
4. Sufficient Resources and Decision-Making Time
Key Point: Allocate enough internal time for workshops, feedback, and decision-making. Avoid prolonged delays or inactive periods.
Why it matters: Projects stall when internal teams are unavailable or distracted. Consistent engagement prevents backtracking and budget waste.
5. Change Readiness and Open Communication
Key Point: Maintain honest, timely communication about progress, decisions, and challenges throughout the project.
Why it matters: Silence causes confusion. Clear updates keep everyone aligned and make it easier to adjust when issues arise.
5) Frequently Asked Questions (FAQ)
Q1. What’s included in each package, and how do they differ?
Each package is designed as a standalone solution based on your team’s current process maturity:
Starter: A 2-week engagement to review 1 key process and provide a mini process map, readiness check, and improvement suggestion.
Growth: Builds on the Starter, with additional deep-dive analysis, implementation coaching, and KPI-focused improvement.
Ops Readiness: Our most comprehensive program with a 90-day transformation roadmap, manager enablement slide kit, and metrics alignment support.
A detailed comparison table is provided in the proposal for transparency.
Q2. What are the payment terms?
We require 100% payment within 7 days of signing the contract. Once full payment is received, we’ll begin the project according to the timeline in your package.
Q3. Are travel and accommodation costs included?
No. Our pricing excludes travel and accommodation costs. If your team is based outside Ho Chi Minh City (former Saigon) or Vietnam, and requires in-person delivery, airfare, travel, and accommodation expenses will be covered by the client.
Q4. “We already use Base.vn / Hubspot / other tech tools. Why do we still need this?”
This solution is designed for teams at the pre-digital transformation stage, where structured processes are not yet clearly defined.
However, if your team is already using tools like Base.vn or Hubspot but isn’t achieving the expected outcomes, we offer tailored advisory or project-based support to help evaluate what’s not working, map the gaps, and deliver fixes that align with your goals.
Q5. What if we don’t see a package that fits our exact situation?
If your situation requires a tailored scope, let's discuss what’s most urgent to fix or build via customized advisory or execution-based projects.
📞 Book a free consultation to explore how we can help.
Q6. “How do you compare to other service providers?”
SOSP is not a software vendor or a generic training agency.
We specialize in early-stage operational readiness for FDI startups and growth-stage SMEs (typically 20–200 staff) who are preparing for digital transformation or scaling up.
Our service combines:
Practical process audits
Hands-on stakeholder coaching
Actionable process mapping and pilot implementation support
Templates and workshop toolkits designed to transfer skills to your team, enabling them to continue improving operations independently
We don’t sell templates or platforms. We help your team build the internal capability to scale with clarity. Our focus is not just delivering a project—but leaving behind a more capable operations team.
Q7. Who are the people behind SOSP? Why should we trust your team?
SOSP is a founder-led boutique firm. Every project is either directly delivered or closely reviewed by the founder, who brings 11+ years of hands-on experience in operations management, business analysis, customer experience, and cross-functional project leadership.
We work with a core team of 6–8 senior consultants, each with 10–17 years of real industry experience—not just consulting. They’ve held Manager to Head-level roles at top organizations in market research, banking, logistics, SaaS, and e-commerce across Vietnam and Southeast Asia.
We are not traditional, theory-heavy consultants. We've led internal teams, built systems from scratch, and contributed directly to company-wide success. That means we understand the chaos and resource constraints of startup and scale-up teams, and we know how to get results with what you have now.
Our approach is practical, not academic—we combine proven frameworks and strong educational backgrounds with a focus on execution, speed, and sustainable internal capability. You’re not just getting advice—you’re getting partners who’ve been in your shoes.
View Founder’s Profile
Q8. What do you mean by a “90-day Readiness Roadmap,” “Internal Slide Kit,” and “KPI Matrix Draft”?
90-day Roadmap: A high-level internal action plan outlining what to focus on month-by-month (0–30–60–90 days) to improve your team’s operations readiness, before or after adopting a new system.
Internal Slide Kit: A customizable slide deck for internal presentations or onboarding, showing the new process flows and key talking points (ideal for managers and founders).
KPI Matrix Draft: A simple draft document that suggests KPIs and metrics for tracking the improved process, aligned with your goals (efficiency, customer experience, etc.).
Q9. What if you miss a delivery deadline or we’re not satisfied with one deliverable?
We stand firmly behind our commitments. If a deliverable is not completed within the agreed scope and timeline due to our fault, we will redeliver and issue an 8% cash refund of that deliverable’s value—unless a revised timeline has been mutually agreed upon with the client in writing.
This guarantee is clearly stated in the service agreement, and applies to each individual deliverable listed in your approved project scope.
Q10. How do you handle data privacy and protect our business know-how?
We take confidentiality and IP protection seriously. Before any project begins, we sign a Non-Disclosure Agreement (NDA) with the client to protect sensitive business data, processes, and know-how.
This NDA is included as a standard part of the contractual agreement, ensuring that all project-related information is handled securely and remains strictly confidential throughout and after our engagement.
Q11. Are there any benefits for VRF members when engaging with this solution?
Yes. As a VRF member, you’ll receive 1 free training video to support your internal process improvement. Additionally, you’ll get a 50% discount on any optional add-ons, regardless of the package tier you choose.
Q12. If I have other priorities during the project, can I pause or put the SOSP process on hold?
Yes, we understand that priorities shift. You may place the project on hold, and we’ll resume support within 6 months from the original contract signing date. However, please note: we do not offer refunds for any remaining tasks that have not yet been delivered. We encourage transparent communication so we can plan accordingly and help you get the most out of your package.
Let’s Get Your Ops Ready
Designed for growing teams who want structure without slowing down.
Book a call.
About SOSP Consulting Group
We work alongside tech providers and SMEs to prepare your internal operations for sustainable digital transformation. Through simple mapping, documentation, and process design, we help teams align before tech investment—ensuring smoother rollouts and stronger results.
If you're experiencing delays or misalignment during tech adoption, let’s connect to explore how we can support your efforts.
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Helping SME CEOs Scale Operations & Boost Profitability
Cost Optimization | Process Improvement | Customer Retention | Service Delivery Enhancement
CONTACT SOSP Consulting Group
🏢 Rep Office: 17th floor, Vincom Center Buildings, 72 Le Thanh Ton Street, Saigon Ward, HCMC, VN
🏢 Headquarter: 3th floor, 126 Nguyen Thi Minh Khai street, Vuon Lai Ward, HCMC, VN
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