Is your team truly ready for digital transformation? Discover SOSP’s OPS Readiness Solution — a structured approach to help SME founders diagnose, prioritize, and build solid foundations before investing in technology or workflow automation.

Learn how to assess and improve your business operations through four stages of process maturity: from creating SOPs to full-scale business model reinvention. A practical guide tailored for CEOs and founders aiming for operational excellence.

Many CEOs want to digitalize their operations — but realize their internal processes aren’t ready. Download our free Process Diagnosis Checklist to identify hidden bottlenecks and assess your business’s readiness for systemization and growth.

Still drowning in process chaos — even after hiring more people or buying software? You’re not alone. Here’s why operations break down and how to spot the real problem in under 20 minutes.

Many SMEs in Vietnam unknowingly lose time and money due to inefficient internal processes. This article outlines a practical, 5-step DIY approach to process improvement — designed for founders and CEOs who want to scale sustainably without hiring more staff. Learn how to assess workflows, redesign key operations, and embed continuous improvement in your business

Many SMEs don’t struggle because of market demand — they struggle because of internal inefficiencies. Learn how SOSP helps growth-stage businesses in Vietnam reduce costs and scale sustainably through Lean process redesign and practical automation.

Scaling companies often face a long list of priorities—but where should you start? In this article, SOSP Consulting Group shares a practical approach to identifying high-impact, fixable problems that unlock momentum and results. Ideal for growth-stage teams between 50–200 employees looking to simplify and improve their operations without overhauling everything at once.

Discover the power of the Risk Register, a simple yet vital tool for preventing project disasters. Learn how to identify, assess, and manage risks effectively and confidently lead your projects to success with this beginner's guide from SOSP Consulting Group.

Unlock structured growth for your startup. Learn the 5 universal phases of the Project Lifecycle, from idea to impact, and how SOSP Consulting Group empowers Vietnam's FDI SMEs & Startups to achieve their goals

Discover how CEOs in Vietnam can measure and improve resource effectiveness using the proven OEE metric adapted for service sectors. Learn practical Lean strategies to boost team performance, reduce waste, and stay competitive — without jargon. Book a consultation with SOSP Consulting Group to unlock your company’s full potential.

Every complaint tells a story—but too often, that story stays buried in CS tickets or review platforms. For scaling businesses, complaints are more than isolated frustrations—they're signals of inefficiencies, product gaps, and brand misalignments. In this article, we break down the four key sources of customer complaints and show how leaders can use them to drive cross-functional improvement, not just reactive fixes.

Discover how streamlined documentation of the order flow process, from booking to delivery, drives cross-border transportation success in Vietnam. Learn key strategies for optimizing internal logistics operations in this insightful case study.

Feeling overwhelmed by delays and slow results? As a founder, don’t let bottlenecks stall your growth. Download our free “Delay Finder Checklist” to uncover hidden issues in task handoffs, approvals, and workflows. SOSP Consulting Group helps you ease founder frustration and boost efficiency. Book a free consultation today!

Tired of chasing your team for updates? As a founder, your time is too valuable for endless follow-ups. SOSP Consulting Group helps you streamline team and culture, boost efficiency and productivity, and ensure quality control with process-driven systems, Asana, and real-time KPI tracking. Discover how to stop chasing and start leading. Book a free consultation today!

Evaluating and improving your processes is critical to staying competitive and meeting regulatory requirements. Two essential tools—process reviews and process audits—can help, but they serve different purposes, and choosing the right one can be confusing.

Fix First, Grow Smarter Revenue is only half the equation. Operational strength is the other. Fix inefficiencies now to keep customers happy, free up time, and scale without breaking. Don’t let profit leaks hold your startup back.

Running a small retail business in Vietnam with a team of 20 staff is no small feat. You're collecting feedback from every angle — customer surveys, daily operations notes, Facebook reviews, Shopee ratings, Threads, Instagram comments

For CEOs and founders of FDI-backed retail SMEs in Vietnam, managing costs isn't about cutting corners—it’s about building efficient operations that scale without draining your team or disappointing your customers.

Did you know that businesses lose an average of 20-30% of their revenue due to inefficient business processes?

Running a small or medium-sized enterprise (SME) or startup in Vietnam’s fast-paced retail or F&B sectors is exciting but challenging. Disorganized processes, like slow inventory updates or misaligned teams, can hold you back. Process cloud tools help you map, manage, and streamline your workflows, saving time and boosting efficiency.