Unlock structured growth for your startup. Learn the 5 universal phases of the Project Lifecycle, from idea to impact, and how SOSP Consulting Group empowers Vietnam's FDI SMEs & Startups to achieve their goals

Discover how CEOs in Vietnam can measure and improve resource effectiveness using the proven OEE metric adapted for service sectors. Learn practical Lean strategies to boost team performance, reduce waste, and stay competitive — without jargon. Book a consultation with SOSP Consulting Group to unlock your company’s full potential.

Every complaint tells a story—but too often, that story stays buried in CS tickets or review platforms. For scaling businesses, complaints are more than isolated frustrations—they're signals of inefficiencies, product gaps, and brand misalignments. In this article, we break down the four key sources of customer complaints and show how leaders can use them to drive cross-functional improvement, not just reactive fixes.

Discover how streamlined documentation of the order flow process, from booking to delivery, drives cross-border transportation success in Vietnam. Learn key strategies for optimizing internal logistics operations in this insightful case study.

Feeling overwhelmed by delays and slow results? As a founder, don’t let bottlenecks stall your growth. Download our free “Delay Finder Checklist” to uncover hidden issues in task handoffs, approvals, and workflows. SOSP Consulting Group helps you ease founder frustration and boost efficiency. Book a free consultation today!

Tired of chasing your team for updates? As a founder, your time is too valuable for endless follow-ups. SOSP Consulting Group helps you streamline team and culture, boost efficiency and productivity, and ensure quality control with process-driven systems, Asana, and real-time KPI tracking. Discover how to stop chasing and start leading. Book a free consultation today!

Evaluating and improving your processes is critical to staying competitive and meeting regulatory requirements. Two essential tools—process reviews and process audits—can help, but they serve different purposes, and choosing the right one can be confusing.

Fix First, Grow Smarter Revenue is only half the equation. Operational strength is the other. Fix inefficiencies now to keep customers happy, free up time, and scale without breaking. Don’t let profit leaks hold your startup back.

Running a small retail business in Vietnam with a team of 20 staff is no small feat. You're collecting feedback from every angle — customer surveys, daily operations notes, Facebook reviews, Shopee ratings, Threads, Instagram comments

For CEOs and founders of FDI-backed retail SMEs in Vietnam, managing costs isn't about cutting corners—it’s about building efficient operations that scale without draining your team or disappointing your customers.

Did you know that businesses lose an average of 20-30% of their revenue due to inefficient business processes?

Running a small or medium-sized enterprise (SME) or startup in Vietnam’s fast-paced retail or F&B sectors is exciting but challenging. Disorganized processes, like slow inventory updates or misaligned teams, can hold you back. Process cloud tools help you map, manage, and streamline your workflows, saving time and boosting efficiency.

In this article, we’ll break down what swimlane diagrams are, why they’re a game-changer for retail SMEs, how they beat chaotic processes, and how you can create one yourself. Plus, grab our free swimlane diagram template to kickstart your journey to operational excellence!

Negotiations are still open, but Vietnam is among the countries subject to the highest tariffs—46%—posing major challenges for businesses. T

In today’s fast-paced and uncertain market, successful companies aren’t just built on great products—they’re built on great processes.

You’ve built your business with grit, and this story mirrors that—turning challenges into opportunities, just like Toyota and GE did.

Returns are one of the hidden killers of profit for small retail businesses. While it’s tempting to treat every return as an isolated case,

Operational Excellence (OpEx) isn’t just a corporate buzzword. In the context of restaurants and F&B businesses, it simply means..

For Operations Managers and COOs in retail SMEs, operational efficiency is a key driver of success. Yet, many businesses unknowingly suffer

Shopee and TikTok Shop Fee Increases Put Pressure on Vendors’ Profits – What Can We Do to Optimize Costs and Increase Margins?