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Knowledge Base Blueprint: From Scattered Docs to a Scalable System for a Multi-Location Hospitality Brand
Clear, well-structured documentation is the foundation for scaling any multi-location business. Without it, managers waste time searching, versions multiply, and frontline staff lack consistency. This roadmap focuses on cleaning up, organizing, and systematizing core documents — from SOPs to policies — within 3–5 weeks. Once knowledge is well-structured, technology choices (from simple Google Drive setups to specialized SaaS platforms) can multiply efficiency five to ten time

Hieu Do
Aug 235 min read


OPS Readiness Solution: From Diagnosis to Digital Transformation
Is your team truly ready for digital transformation? Discover SOSP’s OPS Readiness Solution — a structured approach to help SME founders diagnose, prioritize, and build solid foundations before investing in technology or workflow automation.

Hieu Do
Aug 310 min read


Why Process Chaos Keeps Coming Back — Even Before Tech Enters the Picture
Still drowning in process chaos — even after hiring more people or buying software? You’re not alone. Here’s why operations break down and how to spot the real problem in under 20 minutes.

Hieu Do
Aug 14 min read
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