Running a small retail business in Vietnam with a team of 20 staff is no small feat. You're collecting feedback from every angle — customer surveys, daily operations notes, Facebook reviews, Shopee ratings, Threads, Instagram comments

For CEOs and founders of FDI-backed retail SMEs in Vietnam, managing costs isn't about cutting corners—it’s about building efficient operations that scale without draining your team or disappointing your customers.

In this article, we’ll break down what swimlane diagrams are, why they’re a game-changer for retail SMEs, how they beat chaotic processes, and how you can create one yourself. Plus, grab our free swimlane diagram template to kickstart your journey to operational excellence!

You’ve built your business with grit, and this story mirrors that—turning challenges into opportunities, just like Toyota and GE did.

Returns are one of the hidden killers of profit for small retail businesses. While it’s tempting to treat every return as an isolated case,

For Operations Managers and COOs in retail SMEs, operational efficiency is a key driver of success. Yet, many businesses unknowingly suffer

SOSP Consulting Group proudly introduces VRF (Vietnam Retail & F&B)—a dedicated business network designed to bring together decision-makers,

We understand that professionals like B2B business owners, entrepreneurs, CMOs, and marketing experts often juggle multiple priorities.

Recently, Morinaga Milk Industry Co., Ltd (Japan). ventured into Vietnam’s ice cream market by launching its premium Japanese...

Starting a business can be daunting, especially in a new market. To ensure your launch is smooth and well-organized, it’s crucial to...

Vietnam is rapidly becoming a prime destination for foreign direct investment (FDI) due to its robust economic growth, young workforce,...

In today’s competitive business landscape, inefficiency is a silent revenue killer. According to market research firm IDC, companies lose...

A. Top 5 Challenges for Foreign Companies Recruiting Tech Talent in Vietnam Foreign companies, particularly those in the tech, IT, and...

Vietnam has emerged as a thriving market for the education technology (EdTech) industry due to its growing tech-savvy population, high...

Vietnam, with its rapidly growing economy and tech-savvy population, presents a compelling market opportunity for foreign solopreneurs...

Vietnam’s rapidly evolving economy is becoming a prime target for retail businesses. Entrepreneurs in convenience stores, food retail,...

Expanding into a new market, particularly one as dynamic and rapidly growing as Vietnam, can be an exciting yet daunting challenge for...