Every complaint tells a story—but too often, that story stays buried in CS tickets or review platforms. For scaling businesses, complaints are more than isolated frustrations—they're signals of inefficiencies, product gaps, and brand misalignments. In this article, we break down the four key sources of customer complaints and show how leaders can use them to drive cross-functional improvement, not just reactive fixes.

A midsized cosmetics company in Vietnam, specializing in skincare and beauty products, was experiencing inefficiencies in its order processi

Vietnam's fast-growing economy presents both opportunities and challenges for SMEs. Companies that optimize their processes early will be th

Why Are Clients Leaving? A Data-Driven Case Study A top B2B textile trader faced declining sales, losing clients to competitors...