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Role Architecture: How to Design a Position from Your Operating Model
Most job descriptions fail because they’re built from candidate profiles, not business needs. This article shows how to design roles from your operating model using a structured framework.
Nhi Hong
Apr 138 min read


Encoding Strategic Intent: Why Communication Gaps Are an Ops Problem
Communication gaps aren’t a language issue. This article explains how strategic intent gets lost in operations and how to fix it using a simple 3-layer framework: vision, rules, and tasks.
Nhi Hong
Mar 257 min read


Change Management for Startups & SMEs (Part 5):Why Change Dies After Launch and How to Make It Last
Most change initiatives don’t fail loudly — they fade quietly.
This article explores why change often dies after launch in startups and SMEs, how founders unintentionally undo progress, and what it takes to reinforce new behaviors until they become normal.
Nhi Hong
Jan 273 min read


Change Management for Startups & SMEs (Part 4):A Practical Change Playbook - From Diagnosis to Reinforcement
Change doesn’t fail because founders lack frameworks. It fails because execution stops too early.
This article presents a practical change playbook for startups and SMEs — covering diagnosis, future-state design, execution in waves, and reinforcement so change becomes normal, not temporary.
Nhi Hong
Jan 273 min read
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