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What Is an SOP — and Why Your Team Still Asks Questions After You’ve Written One
If your team still asks “how should I do this?” even though you already have SOPs, chances are you’re using SOPs for the wrong job.

Hieu Do
Dec 21, 20252 min read


How Many Core Processes Does a Startup or SME Really Need?
Stop guessing how many processes your small business needs. Use these simple frameworks to map your core processes, focus on what truly matters, and build scalable operations.

Hieu Do
Sep 1, 20255 min read


A Guide for CEOs & Founders: Navigating the 4 Levels of Process Maturity
Learn how to assess and improve your business operations through four stages of process maturity: from creating SOPs to full-scale business model reinvention. A practical guide tailored for CEOs and founders aiming for operational excellence.

Hieu Do
Aug 2, 20256 min read


[Free Download] Process Diagnosis Checklist for Pre-Digital Transformation
Many CEOs want to digitalize their operations — but realize their internal processes aren’t ready. Download our free Process Diagnosis Checklist to identify hidden bottlenecks and assess your business’s readiness for systemization and growth.

Hieu Do
Aug 1, 20252 min read


Why Process Chaos Keeps Coming Back — Even Before Tech Enters the Picture
Still drowning in process chaos — even after hiring more people or buying software? You’re not alone. Here’s why operations break down and how to spot the real problem in under 20 minutes.

Hieu Do
Aug 1, 20254 min read


Why Ignoring Business Processes Is Costing SMEs — And How to Fix It
Many SMEs in Vietnam unknowingly lose time and money due to inefficient internal processes. This article outlines a practical, 5-step DIY approach to process improvement — designed for founders and CEOs who want to scale sustainably without hiring more staff. Learn how to assess workflows, redesign key operations, and embed continuous improvement in your business

Hieu Do
Jul 31, 20254 min read


[Case Study] Documenting Operations for Cross-Border Transportation Success in Vietnam
Discover how streamlined documentation of the order flow process, from booking to delivery, drives cross-border transportation success in Vietnam. Learn key strategies for optimizing internal logistics operations in this insightful case study.

Hieu Do
May 15, 20253 min read


Top 5 Process Cloud Tools for SMEs and Startups: Free to Paid Options
Running a small or medium-sized enterprise (SME) or startup in Vietnam’s fast-paced retail or F&B sectors is exciting but challenging. Disorganized processes, like slow inventory updates or misaligned teams, can hold you back. Process cloud tools help you map, manage, and streamline your workflows, saving time and boosting efficiency.

Hieu Do
Apr 17, 20254 min read
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