Discover how CEOs in Vietnam can measure and improve resource effectiveness using the proven OEE metric adapted for service sectors. Learn practical Lean strategies to boost team performance, reduce waste, and stay competitive — without jargon. Book a consultation with SOSP Consulting Group to unlock your company’s full potential.

Discover how Lean and Six Sigma methodologies help businesses cut costs and boost efficiency. While Six Sigma projects can reduce expenses by 20% to 50%—depending on project scope, industry, and implementation maturity—Lean initiatives typically deliver up to 30% operational savings without extra investments. Learn how these proven approaches drive customer satisfaction, employee engagement, and long-term competitive advantage.

Every complaint tells a story—but too often, that story stays buried in CS tickets or review platforms. For scaling businesses, complaints are more than isolated frustrations—they're signals of inefficiencies, product gaps, and brand misalignments. In this article, we break down the four key sources of customer complaints and show how leaders can use them to drive cross-functional improvement, not just reactive fixes.

Fix First, Grow Smarter Revenue is only half the equation. Operational strength is the other. Fix inefficiencies now to keep customers happy, free up time, and scale without breaking. Don’t let profit leaks hold your startup back.

Running a small retail business in Vietnam with a team of 20 staff is no small feat. You're collecting feedback from every angle — customer surveys, daily operations notes, Facebook reviews, Shopee ratings, Threads, Instagram comments

For CEOs and founders of FDI-backed retail SMEs in Vietnam, managing costs isn't about cutting corners—it’s about building efficient operations that scale without draining your team or disappointing your customers.

Did you know that businesses lose an average of 20-30% of their revenue due to inefficient business processes?