Most SME founders don’t realize their growth depends on a few invisible flows. When these flows work smoothly, scaling feels easy — but when they break, chaos follows. Learn how to strengthen the 3 essential flows that power your business.

Scaling to a 4th store should feel like progress — but for many F&B founders, it’s when cracks begin to show. From inconsistent quality to rising costs, growth often exposes what passion alone can’t fix. At SOSP, we share a 4-step approach to building the systems that turn chaos into a foundation for long-term, sustainable growth.

Scaling an SME isn’t about hiring faster or adding more tools — it’s about building strong processes. Learn why processes are the true backbone of growth, common mistakes founders make, and how to build a structure that scales.

Stop guessing how many processes your small business needs. Use these simple frameworks to map your core processes, focus on what truly matters, and build scalable operations.

Highlands Coffee achieved remarkable annual savings of 16 billion VND through a simple operational change. This case reveals actionable cost optimization strategies that F&B SMEs in Vietnam can adopt to boost profitability without sacrificing quality.

Still drowning in process chaos — even after hiring more people or buying software? You’re not alone. Here’s why operations break down and how to spot the real problem in under 20 minutes.

Many SMEs don’t struggle because of market demand — they struggle because of internal inefficiencies. Learn how SOSP helps growth-stage businesses in Vietnam reduce costs and scale sustainably through Lean process redesign and practical automation.

Discover how CEOs in Vietnam can measure and improve resource effectiveness using the proven OEE metric adapted for service sectors. Learn practical Lean strategies to boost team performance, reduce waste, and stay competitive — without jargon. Book a consultation with SOSP Consulting Group to unlock your company’s full potential.

Discover how Lean and Six Sigma methodologies help businesses cut costs and boost efficiency. While Six Sigma projects can reduce expenses by 20% to 50%—depending on project scope, industry, and implementation maturity—Lean initiatives typically deliver up to 30% operational savings without extra investments. Learn how these proven approaches drive customer satisfaction, employee engagement, and long-term competitive advantage.

Every complaint tells a story—but too often, that story stays buried in CS tickets or review platforms. For scaling businesses, complaints are more than isolated frustrations—they're signals of inefficiencies, product gaps, and brand misalignments. In this article, we break down the four key sources of customer complaints and show how leaders can use them to drive cross-functional improvement, not just reactive fixes.

For CEOs and founders of FDI-backed retail SMEs in Vietnam, managing costs isn't about cutting corners—it’s about building efficient operations that scale without draining your team or disappointing your customers.

Did you know that businesses lose an average of 20-30% of their revenue due to inefficient business processes?