Running a small retail business in Vietnam with a team of 20 staff is no small feat. You're collecting feedback from every angle — customer surveys, daily operations notes, Facebook reviews, Shopee ratings, Threads, Instagram comments

For CEOs and founders of FDI-backed retail SMEs in Vietnam, managing costs isn't about cutting corners—it’s about building efficient operations that scale without draining your team or disappointing your customers.

Did you know that businesses lose an average of 20-30% of their revenue due to inefficient business processes?