Scaling a service-based SME shouldn’t mean burning more cash or hiring more people. Discover how Lean OPS and smart tool integration help founders cut operational costs by up to 40%, stabilize workflows, and reclaim control — all while keeping teams lean and customers happy.

When a global logistics company brought customs clearance in-house, chaos quickly followed — delayed shipments, customer complaints, and rising costs. SOSP Consulting Group stepped in with a 10-week Lean improvement project that restored control, reduced handling time by 40%, and rebuilt team morale.

Most SME founders don’t realize their growth depends on a few invisible flows. When these flows work smoothly, scaling feels easy — but when they break, chaos follows. Learn how to strengthen the 3 essential flows that power your business.

Scaling an SME isn’t about hiring faster or adding more tools — it’s about building strong processes. Learn why processes are the true backbone of growth, common mistakes founders make, and how to build a structure that scales.

Many SMEs grow their sales but still see profits shrink. The reason is often not suppliers or rent, but hidden leaks inside operations. At SOSP Consulting Group, we show how fixing internal processes can reduce waste, cut costs, and create a stronger foundation for scaling.

Clear, well-structured documentation is the foundation for scaling any multi-location business. Without it, managers waste time searching, versions multiply, and frontline staff lack consistency. This roadmap focuses on cleaning up, organizing, and systematizing core documents — from SOPs to policies — within 3–5 weeks. Once knowledge is well-structured, technology choices (from simple Google Drive setups to specialized SaaS platforms) can multiply efficiency five to ten time

Highlands Coffee achieved remarkable annual savings of 16 billion VND through a simple operational change. This case reveals actionable cost optimization strategies that F&B SMEs in Vietnam can adopt to boost profitability without sacrificing quality.

Many SMEs in Vietnam unknowingly lose time and money due to inefficient internal processes. This article outlines a practical, 5-step DIY approach to process improvement — designed for founders and CEOs who want to scale sustainably without hiring more staff. Learn how to assess workflows, redesign key operations, and embed continuous improvement in your business

Many SMEs don’t struggle because of market demand — they struggle because of internal inefficiencies. Learn how SOSP helps growth-stage businesses in Vietnam reduce costs and scale sustainably through Lean process redesign and practical automation.

Discover how CEOs in Vietnam can measure and improve resource effectiveness using the proven OEE metric adapted for service sectors. Learn practical Lean strategies to boost team performance, reduce waste, and stay competitive — without jargon. Book a consultation with SOSP Consulting Group to unlock your company’s full potential.

Discover how Lean and Six Sigma methodologies help businesses cut costs and boost efficiency. While Six Sigma projects can reduce expenses by 20% to 50%—depending on project scope, industry, and implementation maturity—Lean initiatives typically deliver up to 30% operational savings without extra investments. Learn how these proven approaches drive customer satisfaction, employee engagement, and long-term competitive advantage.

Discover how streamlined documentation of the order flow process, from booking to delivery, drives cross-border transportation success in Vietnam. Learn key strategies for optimizing internal logistics operations in this insightful case study.

Evaluating and improving your processes is critical to staying competitive and meeting regulatory requirements. Two essential tools—process reviews and process audits—can help, but they serve different purposes, and choosing the right one can be confusing.

Did you know that businesses lose an average of 20-30% of their revenue due to inefficient business processes?

Running a small or medium-sized enterprise (SME) or startup in Vietnam’s fast-paced retail or F&B sectors is exciting but challenging. Disorganized processes, like slow inventory updates or misaligned teams, can hold you back. Process cloud tools help you map, manage, and streamline your workflows, saving time and boosting efficiency.

In this article, we’ll break down what swimlane diagrams are, why they’re a game-changer for retail SMEs, how they beat chaotic processes, and how you can create one yourself. Plus, grab our free swimlane diagram template to kickstart your journey to operational excellence!

Negotiations are still open, but Vietnam is among the countries subject to the highest tariffs—46%—posing major challenges for businesses. T