Operations & Process Consulting for SMEs
Bring Order to Your Operations – Scale with Confidence!
Scaling a business is exciting — but messy operations, inconsistent processes, and slow onboarding can hold you back.
At SOSP Consulting, we help SMEs standardize, optimize, and transform their operations so they can grow faster with confidence.
The Pain You’re Facing
-
Team members do things differently — quality is inconsistent.
-
New hires take too long to onboard and “learn by mistake.”
-
Processes are outdated, duplicated, or waste precious time.
-
Owners end up micro-managing because no one follows one clear way.
-
Every time you scale (new store, new product, new market), chaos returns.
Our Solution: Structured, Scalable Processes
We design operations that help your team run smoothly without constant firefighting:
1. Standard Operating Procedures (SOPs): Clear, repeatable processes that reduce errors and make training easy.
-
Deliverables: 5–10 SOPs for key workflows (sales, customer service, inventory, HR, etc.)
-
Outcome: Faster training, fewer mistakes, consistent service quality.
2. Process Optimization: Streamline operations to cut waste and boost efficiency.
-
Deliverables: 3–5 optimized workflows with improved handovers & reduced bottlenecks
-
Outcome: Higher productivity, less time wasted, lower costs.
3. Change Management Support: Support your team through major shifts — new business lines, restructuring, or scaling.
-
Deliverables: Process re-mapping, KPI redesign, training framework, change rollout plan
-
Outcome: Smooth transition, engaged staff, and stronger capability to deliver growth goals.
Case Example (illustrative)
A tech SME restructured to launch a new business line with investor backing.
-
Problem: Existing processes, KPIs, and systems were not aligned with the new direction. Training was inconsistent, slowing onboarding and risking investor timelines.
-
Solution: We reinvented operations: redesigned core processes, restructured KPIs, and introduced a blended training system (SOPs + self-study modules).
-
Result: Onboarding time reduced by 30%, training effort cut significantly, and the team gained capability to adapt quickly, serve clients, and hit go-to-market milestones.
Our Services
1
Starter
(USD 2,500)
Best for: SMEs wanting consistent processes & faster training.
-
Build 5–7 SOPs for key workflows (sales, customer service, HR, inventory).
-
Training checklist + quick reference guides.
-
Delivery in 2 weeks.
Consistent operations, fewer mistakes, and smoother onboarding.
2
Growth
(USD 4,500)
Best for: SMEs scaling with recurring bottlenecks & inefficiencies.
-
Optimize 3–5 workflows to cut waste and speed up handovers.
-
Root-cause analysis with Pareto, Fishbone & 5-Whys.
-
KPI dashboard for tracking process performance.
-
Delivery in 3–4 weeks.
Leaner processes, faster workflows, and higher productivity.
3
Transformation
(USD 7,500)
Best for: SMEs restructuring, launching new business lines, or preparing for investors.
-
End-to-end process re-mapping.
-
KPI redesign aligned with new strategy.
-
SOP library + self-learning training modules.
-
Change rollout & communication plan.
-
Delivery in 5–6 weeks.
Smooth transition, scalable operations, and a team ready for growth.
Why SOSP?
We are MBAs, but not generalist consultants.
We are OPS specialists with hands-on startup and SME experience — bringing structured frameworks and proven execution to deliver real results, fast.
Testimonials
