Service Description

WORKSHOP: Root Cause Analysis – Stop Firefighting, Start Solving Empower your team to think critically, fix problems at the source, and build a culture of continuous improvement. 🛠 Format & Deliverables - Duration: 3 hours (online or onsite) - Method: Interactive teaching + breakout practice + toolkit - Deliverables: + PDF slide deck + 2 templates (5 Whys, Fishbone) + Summary feedback report (optional) + 15-min pre-brief & 15-min post-brief with team lead This workshop is designed for any team member from supervisor to middle management who is responsible for solving problems, managing operations, or leading small projects. - Team Leads, Supervisors - Department Managers - QA/Operations/Customer Service staff - Project Coordinators/Junior PMs Ideal for founders, HR leaders, or COOs who want to empower their teams to reduce rework, act proactively, and build stronger cross-functional collaboration — without you having to run the training yourself. *When do you need to help them? Your team is smart — but they're stuck in firefighting mode. - Problems get “patched” but never fully solved - Issues recur, causing frustration, low morale, and wasted hours - Teams jump to conclusions or fix symptoms, not causes - Most staff lack structured problem-solving tools - And while your L&D team may try to help, they often don’t have the time or technical know-how to teach Lean Six Sigma-based analysis You want your team to think deeper, act faster, and take accountability. But you don’t have the bandwidth to train them. That’s why we’re here — your external trainer partner who equips your team to self-solve, so you can focus on growing the business. 2) What This Workshop Covers A practical 3-hour workshop built around real business challenges. No fluff, no theory overload. Participants will learn how to: - Identify true root causes of recurring problems - Apply 5 Whys and Fishbone (Ishikawa) Diagram techniques - Distinguish symptoms vs. causes in day-to-day issues - Facilitate team-based discussions without blame - Build basic Corrective Action Plans (CAPA) 3) Why This Workshop Works - Focused on immediate application – not academic theory - Real-world examples from F&B, retail, logistics, SaaS, and SME environments - Facilitated by a certified Lean Six Sigma consultant with 10+ years across industries - Participants walk away with a toolkit they can reuse in daily work Price excluded accommodation & travel Download our brochure Inquiries: support@sospgroup.com