Service Description

At SOSP Consulting Group, our Customer Feedback Analysis Program is designed to help small-to-mid-sized foreign direct investment (FDI) companies operating in Vietnam—or those targeting the Vietnamese market—turn customer feedback into strategic actions that drive business growth. We go beyond traditional data collection and visualization. Our program provides a proven framework that allows businesses to analyze, categorize, and extract actionable insights from customer feedback. We then guide organizations in using these insights to implement real, impactful changes across various functions such as marketing, product development, and customer service. Who We Help Our services are tailored for B2C-focused companies that depend heavily on direct customer interactions, including: ✅ Consumer Services (On-demand platforms, marketplaces, mobile apps) ✅ Consumer Products (Retail, e-commerce, FMCG) ✅ Delivery & Logistics (Food delivery, last-mile services) ✅ Healthcare & Wellness (Clinics, hospitals, telehealth, fitness services) ✅ Education & Training (E-learning, EdTech platforms, private institutions) ✅ F&B & Hospitality (Restaurants, coffee chains, hotels) How We Deliver Results 1️⃣ Data Collection & Categorization – We gather feedback from surveys, social media, and customer support interactions and categorize it to identify key themes and trends. 2️⃣ Data Analysis & Insights – Using both quantitative and qualitative methods, we derive actionable insights from the data, focusing on customer sentiment, preferences, and pain points. 3️⃣ Strategic Implementation – Our team not only advises on the insights but also helps implement changes in marketing strategies, product/service offerings, and operational processes by proven frameworks & best practices. 4️⃣ Ongoing Optimization – We continuously monitor and refine the strategies to ensure they evolve with market needs and continue to drive results. Why Choose SOSP Consulting Group? ✔ Proven Frameworks – We bring years of expertise in leveraging customer feedback for actionable business insights. ✔ End-to-End Services – From data analysis to implementation, we provide comprehensive support to ensure strategies are effectively executed. ✔ Localized Expertise – We offer deep knowledge of Vietnam's market dynamics and customer behaviors, ensuring insights are relevant and impactful. 📢 Let’s Turn Customer Feedback into Business Growth! 💬 Reach out to us today and discover how our Customer achieves result!