20–70 people
Typical team size we work with, big enough to be complex, not yet structured enough to scale
15–20 hrs
Per week freed up for you during the Sprint
8–12 weeks
To go from chaotic operations to a team that runs without you in the middle
Sound Familiar?
You have a team.
But it still feels like
a one-person show.
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Customer volume is growing but your ops team is still winging it every day
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You have 20, 30, maybe 50 people, yet the important calls all wait for you
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Hiring happens when you're already desperate, onboarding is just "figure it out"
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Order spikes, peak seasons, new locations — each one reveals a new crack in the system
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You want to open a new branch or channel but ops can't handle what you already have
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A full-time COO makes sense on paper, just not at the $200K price tag
HOW WE WORK
Four steps,
no guesswork
Most clients go from first call to signed contract in under 2 weeks.
STEP 00
Discovery Call
30 min · Free
We ask the right questions, you talk about what's actually happening.
By the end we both know if it's worth going deeper.
STEP 01
Operations Audit
7 days · Paid
We go into your business, talk to your team, map how work actually flows, and pinpoint the three things costing you the most.
$500 · credited to Sprint
STEP 02
Operations Sprint
8–12 weeks
We work inside your business 15 to 20 hours a week. We build what's missing, fix what's broken, and train your team to own it.
$2,000 – $5,000 per sprint
STEP 03
Ongoing Support
Monthly
Once the foundation is solid, we stay close to keep things from slipping. Advisory, training, or hands-on, you choose the level.
$1,000 – $2,400 per month
STEP 04
Clean Exit
When Ready
We came in to make ourselves unnecessary. When your team runs well on its own, we hand over everything and step out.
You own everything
INVESTMENT
Straightforward pricing,
no lock-in surprises
Audit fee is credited in full when you proceed to Sprint.
STEP 01
Operations Audit
$500
One-time, 7 days
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Full review of how your ops actually run
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3 root causes identified, not just symptoms
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Clear roadmap with priorities
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Sprint recommendation included
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Fee credited toward Sprint
STEP 02
Operations Sprint
$2,000 – $5,000
Fixed fee, 8–12 weeks
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15–20 hrs/week, working inside your business
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1–3 core problems solved end to end
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Processes built and documented
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Team trained to run it going forward
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10–15 hrs/week back in your hands
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Everything built is yours to keep
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No long-term commitment required
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Audit fee credited in full
ONGOING SUPPORT, CHOOSE YOUR TIER
Tier 01
Advisory
$1,000
Per month
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4 hours/month, two calls plus async support
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Someone to think things through with
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Periodic systems review
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Best when your team already runs day-to-day
Tier 02
Training & Advisory
$1,600
Per month
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8–10 hours/month
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Regular calls plus structured training
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Building your team lead into an ops owner
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Moving from founder-run to manager-run
Tier 03
Implementation & Advisory
$2,400
Per month
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15–20 hours/month
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Hands-on inside key processes
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We don't just advise, we do
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Right for when you still need someone in the work
+10%
Performance-Based Success Fee
Every engagement includes a 10% success fee on results we can measure together, whether that's cost saved, revenue unlocked, or capacity freed up.
If we help you cut $20,000 in operational waste, we earn $2,000 on top of the fixed fee. Simple math, fully aligned incentives.
IS THIS YOU?
We work with a specific kind of founder.
Not every business is the right fit, and we'd rather tell you that upfront than waste both our time.
Here's who we actually help well.
✓ Revenue between US$ 500K and US$ 2M/year, with real customer volume driving it
✓ Team of 20 to 70 people across ops, delivery, or service
✓ You're the one holding everything together, and it's getting old
✓ The problem is how you operate, not how many customers you get
✓ You're open to letting someone in and trusting them to make calls
✓ A full-time COO makes sense, just not at that salary yet
✗ Your main issue is not enough customers or weak marketing
✗ You're still figuring out your product or your market
✗ You want advice but prefer to keep all decisions to yourself
Insights & Articles
